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What to Expect During an Online Medical Consultation

Online medical consultations have become a convenient way to access healthcare from the comfort of your home. They provide a safe and efficient means to consult with a doctor, discuss your symptoms, and possibly obtain the medical certificates you might need for work or school.

During an online consultation, you can anticipate a structured process that aims to thoroughly address your health concerns. By following a few steps, you may receive the assistance you need.

Understanding what to expect during a consultation can help ease any worries and prepare you for a productive session. With the right preparation, you can effectively communicate your health needs and potentially receive timely advice from a qualified professional.

Preparing for Your Online Consultation

Getting ready for an online medical consultation can make the process smoother and more effective. Knowing what you need in advance can help you gather all the necessary tools and information at your fingertips.

Devices and Space Setup

Firstly, you’ll need a device with a working internet connection. A computer, tablet, or smartphone should be suitable. It’s a good idea to make sure your device is fully charged or plugged in during the consultation to avoid interruptions. Set yourself up in a quiet, private area where you can speak freely without disruptions. Adequate lighting will assist the doctor in seeing you better if visual assessment is required.

Information to Have Handy

Before the consultation, gather any relevant medical information. This includes a list of current medications, symptoms you’re experiencing, and any recent medical history that could be pertinent. Having these details handy aids in a comprehensive discussion with the doctor.

Tips for a Smooth Session

A few tips can contribute to a more productive consultation. It’s helpful to check that your internet connection is stable to avoid any technical difficulties. Close unnecessary apps on your device to minimise distractions. Keep a pen and paper nearby in case you need to jot down any instructions or questions. Preparing any questions you might have for the doctor can also make the session more effective.

The Consultation Process at MyMedCert

Familiarising yourself with the consultation process at MyMedCert can help set clear expectations and allow you to focus on discussing your health concerns effectively.

Step-by-Step Walkthrough

Begin by signing up or logging into your existing account and request a consultation. After doing so, a qualified Australian doctor will call you back within a short period of time. During this callback, the doctor will guide you through the consultation, helping you discuss your concerns.

What to Expect During the Doctor Callback

When the doctor calls, they will introduce themselves and verify your identity to maintain confidentiality. The doctor will then ask you to describe your symptoms and discuss any health issues in detail. This step is integral in understanding your condition and determining whether issuing a medical certificate is appropriate.

Gathering Detailed Health Information

The doctor will delve into your medical history, asking relevant questions to gather a full picture of your health. This includes inquiries about any past illnesses, allergies, and family medical history. This detailed discussion aids the doctor in understanding your situation better. Once the consultation is complete, the doctor will decide if a medical certificate will be issued and provide any necessary recommendations.

Discussing Your Health Concerns

It is important to communicate your health concerns clearly during the consultation. This assists the doctor in making an accurate assessment and providing the best possible advice.

How Doctors Assess Symptoms and History

Doctors rely on your symptoms and medical history to understand your current health situation. They may ask detailed questions about how long you’ve been feeling unwell, any patterns you’ve noticed, and how these symptoms affect your daily activities. Clear descriptions help in making accurate diagnoses and recommendations.

Addressing Mental and Physical Health Issues

Both mental and physical health play important roles in well-being. If you’re experiencing stress, anxiety, or other mental health challenges, mentioning these during the consultation is important. Similarly, any physical discomforts or ongoing health issues should be discussed openly. This enables the doctor to provide a holistic evaluation.

Importance of Honest and Clear Communication

Being transparent with the doctor is important. If you’ve left anything out or downplayed a symptom, it could lead to incorrect conclusions. Share all relevant details, big or small, so the doctor has a complete picture. This approach assists in receiving tailored advice that fits your health needs.

Post-Consultation Steps

Once your consultation concludes, knowing the next steps may help you manage any health issues effectively and encourage you to follow up as needed.

Receiving Your Medical Certificate

After the consultation, you can access your medical certificate through your account. This document will detail the necessary information, verifying your situation for work, school, or other needs. This prompt delivery can help you address your obligations without delay.

When Additional In-Person Follow-Ups Are Advisable

Sometimes, the consultation may reveal concerns requiring further assessment. If any red flags arise, the doctor may suggest visiting a medical practitioner in person or attending a hospital for a more thorough examination. This step is to prioritise your safety and appropriate healthcare.

Managing Your Health Following the Consultation

Use the advice and recommendations from the consultation to manage your health proactively. Follow any appropriate treatment protocols or lifestyle changes discussed to promote recovery. Stay alert to any changes in your condition and consider seeking further consultation if necessary.

Finally, What to Expect During an Online Medical Consultation

Online medical consultations offer a convenient and potentially effective route for managing health concerns, providing an alternative to in-person visits. They may facilitate timely access to healthcare, allowing patients to receive expert advice without leaving their homes. With clear understanding and preparation, these virtual appointments can serve as a valuable resource.

MyMedCert helps smoothen the experience from start to finish so that every consultation is conducted with care and precision. For those searching for fast, reliable online consultations and medical certificates online, consider booking your next appointment with us. Access trusted medical advice from the comfort of your own space!

What people are saying about My Med Cert

Testimonials

Kane5/5
My consult with Matt from MyMedCert was really helpful. He took the time to talk with my about my situation and provide guidance on how I could improve my health. Much more than I expected and am quite grateful.
Jarmahn5/5
Really great service, very simple and helpful! Highly recommend! 😊
Stella5/5
Exceptional doctor that did my consult, i've always just chosen random online medical companies for my doctors certificates however will be staying with you guys after such a great experience. Excited for the app!

Frequently Asked Questions

If you have any questions or concerns feel free to contact us.

Can you do retrospective medical certificates?

Yes. Perhaps the majority of the medical certificates issued are, in fact, retrospective because you, the patient, are often too sick to get to the doctor at the time you need the certificate. We can date the certificate the day of the consultation and state the dates you were unwell within the certificate if this is deemed appropriate by the attending doctor. Many services don’t offer this, and some who do will only retrospect a day or so. If your My Med Cert doctor believes it appropriate, we can retrospect a certificate a week or more. Be aware, however, that your consulting doctor may request some evidence.

No, because backdating is illegal. What this really means is the doctor stating the consult occurred a day earlier than it actually did. Technically, this is lying and is illegal. However, we do retrospective medical certificates.

A My Med Cert medical certificate is only $29.

If you require an extension within 7 days, you’ll get the next one at 20% off.

There are over 50 telehealth services in Australia that provide medical certificates. Of these, about ten only provide tick and flick, or asynchronous care, which the Medical Board of Australia does not support, as it is, frankly, dangerous and illegitimate medicine for you, the patient. Of the remaining 40 or so that provide “real-time” consultations, at least five have non-doctors providing an “absence certificate”. This is legally different to a medical certificate because it is not supplied by a medical doctor but rather by a nurse or a pharmacist. Of the remaining 35 or so, their prices range from about $25 to $100 for a consultation (the average price is around $43 for a one- to two-day medical certificate only). Because these services also provide general consultations, you are left to compete with other patients who often need much more time with the doctor and, therefore, may have extended wait periods. My Med Cert is one of the cheapest services that provides legitimate medical certificates with less wait time.

We have created an easy-to-use portal to order your medical certificates, which are QR code-verified and trusted by childcare services, schools, employers and others.

Creating an account allows us to quickly action your certificate request.

You can log in at any time to access your past medical certificates.

We are Australian doctors, and My Med Cert is proudly owned and operated in Australia.

While other medical certificate providers utilise these types of practitioners online, they can only provide an absence certificate, not a medical certificate, which is legally different and may be invalid for your needs.

We only have doctors providing legitimate medical certificates after a proper medical consultation.

My Med Cert platform is one of, if not the most secure, telehealth services available, having gone through rigorous testing and approvals from government agencies.

With most other services, yes, you would. But not with My Med Cert. We understand that these things often come in pairs/multiples and we do not want to double-dip into your pocket.

For example: If you have an ill child and you are staying home to care for them, we can do the medical certificate for you and your child in the same consultation.

Patient care and follow-up are important to us. Other services provide so little follow-up care that different doctors working for the same telehealth service might not even know that you’ve been seen previously by another doctor from the same service. However, one of the benefits of having a regular GP you see in person is having that hub of care. Your regular face-to-face GP is in a unique position in terms of the medical care model to coordinate various aspects of healthcare for you and pick up things earlier that may be missed otherwise. However, with the lack of GPs in Australia only set to worsen and the number of sick days Australians take each year, having a legit, professional medical certificate service online can help. But we don’t want to leave your regular GP out of the loop.

Let us know, we can fix it. However, we endeavour to have all of your information correct the first time.

Our doctors are not simply providing a medical certificate service, but a thorough medical consultation.

Because at My Med Cert, we endeavour to only have doctors who will conduct thorough medical consultations, ensuring the medical certificate that is provided is legitimate, legal and appropriate.

Not a worry. We can still have a consultation and, if appropriate, issue a medical certificate, but we will encourage you to find a regular GP in person.

We do not issue “clearance” or return-to-work certificates. These should be issued after an in-person assessment to determine whether you are thoroughly well enough to return to work.

My Med Cert also does not do Centrelink certificates or complete other forms for things such as University, Insurance purposes, or cancellation of memberships. We do not do driver authorisation certifications. We advise you to attend your regular GP in person if you require these.

Another benefit of using MyMedCert is that we understand sometimes you need an extension of your certificate because you haven’t quite recovered fully. At MyMedCert we offer a reduced rate if you return within 7 days for this purpose.

Online Medical Certificates

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About My Med Cert

We are doctors that care about your health and believe you should be able to get medical certificates quickly when needed.

We offer a low price when compared to other medical certificate services.

There are other telehealth services out there that offer a variety of different services, including prescriptions, consultations, mental health care plans, etc. This all takes time, and for someone simply wanting a medical certificate, it doesn’t help to be placed in a queue with other patients and have to wait an hour or more.

At My Med Cert, that’s all we do – medical certificates. Quick and straightforward, reducing wait times for you. If you are unhappy with our service for any reason, we would like to hear from you so we can make any necessary changes to improve our service.
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